And I thought vodafone phone support were bad......

Well, I just rang up HP tech support to try to arrange to get my laptop fixed. Jesus christ! I tried to avoid doing this in the first place by trying to use their email support, but the only reply I got on that was "yeah, your laptop's pretty much screwed, contact our out of warranty people to arrange a pick-up" at which point I got directed to the UK cust care web page to get the number. So much for email....

So, in my misguided attempt to avoid talking to the UK, I go looking up the irish site. So, I ring the irish cust care number for out of warranty support (a 1550 number so I'm being charged 80c a min). First thing I hear is a voice with a British accent telling me I'm being charged 60p a minute for the call - so great, their Irish number automatically redirects to the UK anyway. Next thign I get a guy with an extremely thick accent which I can barely make out (and I'm normally good at working around accents), who after I explain that I need to get the laptop picked up for repair, forwards me to the tech support team. So, after about 4-5mins on hold, I get a guy with a Sitt Iffrikan accent (so is 50-50 whether I'm still onto the UK), to whom I have to explain things again. As soon as he hears that it's out of warranty, he says "ok, you have to talk to the special out of warranty team", and passes me over. This time I'm definitely talking to Mumbai. So, I explain the problem yet again, and then I get told that they have a standard rate for an out-of-warranty repair of £257.61 and I'll need to ring this other UK number to get a pick-up arranged!

So because I'm about 3-4 weeks out of warranty, I have to pay €301 (or just under 1/3 the price I paid for it in the first place) to get it fixed and talk to yet another 2-3 helldesk drones to arrange it! Think I'm going to try to find someone else who'll fix it......