Yay Vodafone - again....

Well, here I am again, more fun & games with Vodafone and my new(ish) phone. I'm heading off to Dubai on saturday, and I won't be able to use my Vodafone SIM card over there as for some reason while Vodafone have roaming agreements with post-paid customers in Dubai, they don't have it for pre-pay (as my parents found out last year). So, I need to buy a pre-pay SIM card in the airport when I go out there and use it for the week. One slight problem tho: my phone is sim-locked so I can't put in a non-Vodafone SIM card.

So, I go to the web page to get the network unlocking code, look up the IMEI, put it in, and get told NAC code cannot be found for IMEI entered (MM-NAC-14). Well, this is Vodafone Ireland, it'd be silly of me to expect it to work first time out, right? So, I try to ring up the cust care. Miracle of miracles, I manage to get a human after about 30secs and only 2-3 "please press 1 for blah" menus! So, I tell her what I was seeing on the web page and stuff, I give her my IMEI, and she tries to look for my unlock code. Guess what? She can't find it, she's getting the same error I am! So, what can I do? Well, they can get the unlock code from Samsung, but it'll take 10 working days. Not much good to me seeing as I'm flying on saturday is it?

So, with my lovely new Samsung phone, I can bring it on hols and take pictures with the 8Mp camera, and I can tell where I am using the GPS (provided I have a map with me so I can interpret the latitude and longitude, as google maps still works by the cell info), but I can't actually do such trivial things as make calls or send txts on it. I mean, why would you want to do stuff like that on a mobile phone? Think I might see how much a sim-free iPhone is in Dubai's tax-free shopping....

New Laptop

I finally heard back from the computer shop yesterday, after I dropped in my laptop there about 3 weeks or more ago. The news isn't really good. As I was suspecting, the graphics chip is shagged. Unfortunately, the gfx chip is soldered onto the motherboard, so I need a new motherboard. And that ain't cheap. Combined with parts & labour, it'll probably cost me about €600, maybe €700 to get it repaired. It seems that when it comes to HP & Compaq laptops, the build quality isn't exactly the best, they have a habit of subcontracting to parts manufacturers who may not be exactly overly concerned about quality control. They've had to do a few recalls of laptops in their 6xxx, 8xxx and 9xxx series (mine's a 9500 series, wasn't any recall on them), and in quite a few other cases, ppl have had laptops die on them just after the warranty expired, with similar problems to mine. Some have gotten HP to extend their warranty and so didn't have to pay for it, most didn't.

So, my options are not very appealing:

1) I get it fixed by the guy who has it now, which will take a few weeks, cost €6-700, and I'll have no real guarantees that the same problem won't happen again with the new card.
2) I get it back from him, send it off to HP, have them charge me €300 for just looking at it as it's out of warranty - and then probably have them charge me as much as the other guy for parts & labour.
3) I keep using my 7 year old Alienware laptop running OpenSolaris (so no games, videos) whose DVD drive works when it wants to, whose PCMCIA slot doesn't work so I can't use wireless (is the last-gen laptops before wireless came in as standard), which reboots spontaneously every now and then, whose battery life is about half an hour, and whose display flickers on and off if you have the screen tilted at the wrong angle.
4) I say "screw it" and go out and buy a new laptop with the money that I would have to spend on the repairs, and just use the old banjaxed laptop for parts (RAM, HD etc)

I reckon I'm definitely leaning towards option 4 at the mo. I know one thing for sure tho, if I do get a new laptop, it won't be a HP......

And I thought vodafone phone support were bad......

Well, I just rang up HP tech support to try to arrange to get my laptop fixed. Jesus christ! I tried to avoid doing this in the first place by trying to use their email support, but the only reply I got on that was "yeah, your laptop's pretty much screwed, contact our out of warranty people to arrange a pick-up" at which point I got directed to the UK cust care web page to get the number. So much for email....

So, in my misguided attempt to avoid talking to the UK, I go looking up the irish site. So, I ring the irish cust care number for out of warranty support (a 1550 number so I'm being charged 80c a min). First thing I hear is a voice with a British accent telling me I'm being charged 60p a minute for the call - so great, their Irish number automatically redirects to the UK anyway. Next thign I get a guy with an extremely thick accent which I can barely make out (and I'm normally good at working around accents), who after I explain that I need to get the laptop picked up for repair, forwards me to the tech support team. So, after about 4-5mins on hold, I get a guy with a Sitt Iffrikan accent (so is 50-50 whether I'm still onto the UK), to whom I have to explain things again. As soon as he hears that it's out of warranty, he says "ok, you have to talk to the special out of warranty team", and passes me over. This time I'm definitely talking to Mumbai. So, I explain the problem yet again, and then I get told that they have a standard rate for an out-of-warranty repair of £257.61 and I'll need to ring this other UK number to get a pick-up arranged!

So because I'm about 3-4 weeks out of warranty, I have to pay €301 (or just under 1/3 the price I paid for it in the first place) to get it fixed and talk to yet another 2-3 helldesk drones to arrange it! Think I'm going to try to find someone else who'll fix it......

Shoud've just gotten a new number to begin with...... :-(

AAAGH!!!!

There's a chinese phrase that I use occasionally, "Ku xiao bu de" (哭笑不得), which translates as "not knowing whether to laugh or cry". Well, that's where I am with vodafone at the moment!

Last update I had here was that I was having problems accessing the voadfone.ie website. Well, that was only the tip of the frickin' iceberg. I tried setting up that "calls and texts to 087 for free" thing on the phone (which the muppet in the shop never told me I had to do, he just said I'd get it automatically) by sending "FREE" to 50222. What did I get back? "I'm sorry, you must be a Vodafone prepay customer to use this service". Eh? Funny, I thought I was, seeing as I was adding and using credit on my account! Ok, rang up the helldesk again, asked them what was going on. Guess what, I wasn't actually a proper vodafone customer! Seems port out #4 failed, so I was still sort of on the O2 network. So, what did I have to do? Go back into the shop and ask for the port-out again!

Right then, off in I went last Friday week. Explained the situation to yer man in the shop (I should just write it down and hand it to them at this stage) and so I got a new SIM Card and told it'd be activated in about an hour. Guess what? It wasn't. Strange that. So, waited until Monday and rang up cust care again (I know the number off by heart now). Guess what? It hadn't gone through! Meanwhile, I couldn't get into the website either, so I asked them about that too. Yer man did a bit of investigating and told me that my account was apparently coming up on different systems as (a) a bill-pay account (b) a pre-pay account and (c) an O2 account, depending on where he looked! Guess what I was told the solution would be? Yup, you guessed it, go into the shop and ask them to do the port-out again. So I did so, and told them "ignore whatever it is you are seeing on your screen, it's a port-out from o2 pre-pay to vodafone pre-pay". So, I left them to it, and went back to work.

That night I got another "welcome to Vodafone prepay" text, so I thought, maybe it's fixed. I go to the website and sure enough, I could get in now! There was one problem tho: according to the website, I was still a bill-pay account, and moreover, I had a bill saying I owed them €38.15 on what looked like 2 pre-pay accounts! So, I go ring them up again, and my account is still in the shagged state it was the day before. I get the usual advice about going into the shop and refused, as it's be the 4th or 5th time I did it (I've lost count at this stage) so the nice foreign girl said she'd put in the call herself and I should see the results in an hour or two. Guess what? No change!

So, I decide to go the route of email, as quite frankly I was pissed off talking to the helpdesk and not getting anywhere. So, I bang off a rather testy email on the website "contact us" form on Friday last. I get a reply about 24hrs later: "Can you provide us with your mobile number?" What? of course, I didn't actually give it to you because I foolishly assumed that as I was logged into my vodafone account and it looked like the number was automatically attached to the "contact us" mail page, that you'd know who I was! I sent it off, and heard nothing back.

So, I tried ringing up on Monday again (the 8th June, or approx 3 weeks since I started having all these problems). Got one guy who seemed to be making progress on getting a fix - and then I was disconnected while I was on hold while he was talking to the port-out team. Rang up again and got someone else who seemed to actually have a clue. After a bit of digging, she realised that the reason I looked like I still had a billpay account was because I still had - the bill on the website was the last line rental on my previous account, which I had foolishly assumed that they'd included on the last month's bill that they'd sent me after I'd already disconnected. The pre-pay account wasn't set up properly as well - whoever had set it up had apparently not given me a customer number, so the system couldn't register me for stuff like he free texts, webpage etc. So, she got me to give her the number from the back of the SIM and set it up for me, and said the registration for the webpage would take about 24hrs but could be done sooner. So, a few hours later I tried it and it worked! I had a pre-pay setup and could see my balance and send web texts and all! Alleluia, it was all fixed! :-)

And then we come to around 6pm last night.

So, I was leaving work, and was txting Michelle to say I was heading out to Blackrock and would be back around 8ish, but for some reason I couldn't login to the webpage, kept getting "Sorry, logon services are currently unavailable (SRV-WL-57).". OK, Vodafone have screwed up their website again, normally happens around once every 2-3 days. So, tried sending the txt from my phone. "Sending failed". Eh? Kept trying, and it kept failing. Tried checking my balance to see how much did I have, and got "service unavailable". Tried ringing 1741 and got "we are experiencing technical difficulties". Tried making a call and just kept getting a busy tone. Thought it might be that the network had totally gone tits-up, but when I got home, M's phone (also 087 pre-pay) was fine.

So, rang them up earlier this morning. After a bit more faffing around, I got an answer. It seems that despite what everyone had been saying for the last 3 weeks, my account was coming up invalid and coming up as only created on Monday. As my account was invalid, some automatic process must have reefed me off the system. Meanwhile, Vodafone still thought that the number was owned by O2, and O2 were still saying that they didn't own the number. Apparently Vodafone's porting team were refusing to just fully set up my account as without o2 giving their blessing on what should have been the port-out, it would be "illegal to do so". WHY THE FUCK DIDN'T THEY SAY THIS 3 WEEKS AGO?

So, that's it. I fucking give up. I wanted to keep my old number as I've had it for about 11 years, and I didn't want to go though the hassle of letting everyone know of the change, updating the contact info on my bank accounts, credit card accounts etc. I'm sick of banging my head off their tech support people tho, however much hassle it is updating everything and letting everyone know, it is infinitesimally less hassle than actually trying to get the fucker fixed. The original cock-up can probably be blamed on a combination of o2 and Vodafone, but the sheer incompetence of the Vodafone helpdesk/tech support in figuring out the problem over the last 3 weeks is pretty much fucking mind-blowing. Actually no, I'm not blaming the helpdesk people, they seemed to actually want to try to fix it for me, it's the numptys in the porting team and the 2nd/3rd line tech support are the incompetents. I work in 3rd line tech support, and I know if I had a case going on as long as this for a user who tried ringing up to get it fixed as many times as I have, I'd have been shot for it by now.

Given a choice, I'd be dropping Vodafone like a hot brick at this stage, but seeing as there is zero coverage for Meteor or O2 in my house in Waterford, I'm stuck with them. Have just gone into the shop and gotten my new number, and even managed to get the €15 that was still on my old account before they nuked it transferred over. Now to go updating all my accounts and letting everyone know I have a new number......

Funny thing is, I was in the Vodafone shop getting my new SIM card, and there was another girl in there trying to port over from O2. Sales assistant was saying to her "well, this might take a day or so, but don't worry, you'll have no problems porting over from O2 pre-pay to us". I was tempted to run over, grab her by the shoulders and shout at her, "Run! Run now, while you can! they'll fuck up the transfer and you'll be stuck in limbo until you want to beg for sweet, sweet death, but you wont be able to, your number is doomed!"

MORE Vodafone muppetry!

Well, here we go again. More vodafone problems. Now the problem is with their web page.

I decided to login to the web page today to see what the options you get with pre-pay are. So, assuming that after I'd cancelled my last account that they'd deleted my web account as well, I tried to set up a new one. Hmm, nope, got told This number is already registered. Have your password resent by clicking on the 'forgot your password' link below ". Did this and got sent the same passwd that I had before. Ok, no probs so far, I'll just login as before. Ah, this is Vodafone tho, that'd be easy! Every time I try, I get

There was a problem with your account, please contact Customer care (SRV-WL-03).

Well, I don't really have the strength nor patience at this stage to ring up their helldesk, so I decide to just email them. So, I go to the "help & support" page, is no option in the FAQ for "my account won't let me login". Right, ok, so I'll go to the "contact us" page. there's a link there for "email us" under the pre-pay section. Where does it take me? To the fucking login page! if I could login, I wouldn't have to report a bloody error would I?

These guys are really pissing me off. I'm going to have to take several dozen deep breaths here before I try the cust service number (which I now know off by heart). Is no point in reefing some poor sales drone out of it because the rocket scientists in charge of the back-end can't get their shit together.... :-(

The Phone Saga - over at last!

So, last time I left this little problem was last thurs night, when O2 had pretty much turned around and said "well, sucks to be you, we'll maybe call O2 and ask them pretty please to give us the number". Friday morning, I decided to try ringing them again to see was there any more progress. Despite the fact that the previous day, the last person I'd asked said they'd get onto O2 again to release the number, the helldesk person I got this time pretty much told me the same thing the dude had told me the day before, they'd tried 3 times and failed, and someone was going to contact o2. I asked him exactly what I could do here, and he suggested I try to put in the number change as a new request again, seeing as o2 were after blocking the same request ID 3 times in a row, tehy were harly likely to let it though again.

Ok, no problem, I decided to try that. Asked the guy would it help if I rang O2 and got them to release the number, and he told me I wouldn't have to do that. So, I went into the vodafone shop on fri to sign up again. Slight problem: I forgot that for a pay monthly account I needed ID and a bill. Well, there goes that plan. So, I decided to wait until monday to get it done again, as even if I signed up online I'd still have to wait to get the SIM in the post. On Sunday, just to be sure, I rang up O2 and asked them to release the number., What was I told? "Well, your number is a pre-pay one so there shouldn't be any problems with porting it over to Vodafone, should happen straight away". Eh? Isn't what Vodafone were telling me!

I finally got to go into a vodafone shop at lunchtime today. Went up to the counter, said "I'd like to set up a pre-pay account thanks, I want to port this number over from o2". The reply? "certainly sir, what's the number?" and that was it. Number was working before I got half-way back to the office with my sandwich! This begs the question, what the fuck were those muppets who were giving me the run-around on weds and fri trying to do with the bloody number? Then again, is maybe not surprising that they'd fuck something up, given the fact that the helldesk guy I was talking to on fri wasn't aware that the 1800 number had been having "technical problems" that meant you couldn't get through to a human on it for 3 days - "oh right, thanks, I'll pass it on"!

So, the phone is working now, all I have to do is get used to using a touch-screen - pretty much means you can't just txt with one hand now, as it's too awkward using the touch-screen one-handed. Also, I decided to switch to pre-pay instead of bill-pay - if you top up by €20 a month you get free calls & txts to other vodafone numbers and with bill-pay you're paying €19.95 for 50 free txts and calls a month that don't roll over from one month to the next, so for the same price as your contract on bill-pay you get more free stuff, plus you still get to spend the €20 on calls. Besides, I've seen how well they reward their loyal bill-pay customers......

Well, we'd better hope for all our sakes now that there isn't anything wrong with my phone in the next few weeks, 'cos if there is I'll probably be going into the Vodafone shop with a trenchcoat and a shotgun!

New Phone

Well, I have my new phone at last. There's only one problem with it: I can't actually use it. :-(

I finally figured outhow to get around the Vodafone problem of getting a new phone without paying full price and still keep my same number. Seems that while I couldn't go from one account to another on Vodafone and keep my number, I could switch to o2 and keep my number - and then switch back. So, that's what I did, mostly.

So, I rang up vodafone and told them I was leaving to go to O2, and could they cancel my account. Guy on the other end of the phone told me it'd take maybe 2 days to port my number over to O2, but I decided to try it anyway. So, at lunchtime that day, I headed up to grafton st, went onto the 2 shop and asked them could I get as pre-pay account and keep my vodafone number on which I'd just cancelled the account. I told the sales dude waht Vodafone had said about how long it'd take and, he laughed and said that they always said that and it'd be a lot quicker. Sure enough, after I left the shop I decided to drop into the Bagel Bar on Dawson St to grab lunch to bring back, and before I'd even gotten my bagel, beep beep on my phone, "welcome to O2". Easy peasy!

So, I had just bought a O2 pre-pay SIM for €10, and had €10 credit on it, all I had to do was wait til my last vodafone bill cleared and I used up my free tenner's o2 credit, and back I go. THe Vodafone bill duly arrived, so I decided to get my new phone. And this is where Vodafone started to spanners into the works of what was up until then a prefectly simple plan. I ordered the phone online on monday, the new Samsung Tocco Ultra, touch-screen, 8Mp camera, GPS, real fancy like, plus free bluetooth headset, for €99. THen the trouble started. While I could have the phone by tuesday, the web page wouldn't let me swap the numbers over until weds at the earliest. Fair 'nuff, I thought, I have enough credit left til then (I actually got an extra €2.50 off O2 for registering online), so I chose to have the number ported over between 8am and 10am. The order went though, but in the email confirmation I was warned that "We'll strive to switch you to Vodafone at your preferred tine, but on the rare occasions when this is not possible we'll ussually complete the switching process later on your preferred day.". Ok, fair enough.

The new phone arrived early on tuesday afternoon, all shiny and new, so I was all eager to get it up and running and playing with it. Slight snag tho: no signal on my new Vodafone SIM, and the phone is SIM-locked so I can't use my o2 on in it! So, while I could play with it and get used to the menu system, using a touch-screen phone etc, I couldn't actually use it. Is a nice little entertainment system, has a decent enough music player & radio, camera is pretty good as well, but it isn't actually a phone yet. That had to wait until I'm not an O2 member any more.

So, yesterday morning 8am arrived, so any time now I should be back on vodafone. Problem tho: no "beep beep, welcome to vodafone". 10am arrived, still no port out. I decided to ring them at around 3pm, to see was I one of the "rare occasions" and when could I expect it to be done. First thing, to get support on the Vodafone helpline, you have to enter your vodafone number. Oops, didn't really have one yet. Got though to a human after having to wade though several menu options and listen to several "We are pleased to announce vodafone have brought out several new offers X, Y and Z, which you won't have any choice but to hear us talk about, your call may be recorded if you ever get through, but your call is still important to us" messages, I got a human. So, I explained that I was still waiting to be welcomed into the Vodafone fold, and got put on hold a few times while she figured it out. Apparenly Voda had tried to get the number off O2 but o2 had refused to release it as I had only been a customer a short while. Instead of letting me know, Voda had decided to sit on it and do no more about it for a while! I told them to tell O2 I was a genuine port out, and she promised someone would get back to me soon.

That was around 3pm on weds, it's now about 11pm on thurs night and no word. I tried to get through earlier but depending at what stage in the menus I got to, I was told either "All our operators are busy" or "we are experiencing technical difficulties, please call again later". So, I now have 2 useless phones as I'm at my parents house and there's fuck-all signal for anyone except vodafone here, and besides, I'm down to about 20c O2 credit as I was expecting to be swapped over by now and I don't want to buy more as I could be transferred over at any time (yeah, right). So, am going to have to make some rather unfriendly phone calls tomorrow (from a land-line) to get this sorted.

Vodafone pt II: "All customers are equal......"

"...but some are more equal than others.

Well, I rang up Vodafone like I said I was going to do, to see could they do anything about the upgrade for me. Nope! According to the support guy I got (who was actually Irish, I was nearly shocked not to hear an Indian voice), the way they used to determine upgrades was how long you were a vodafone member, but back around December they moved to a new system which adds in a whole load more qualifications. Now, your eligibility is determined by stuff like how long you've been a member, whether you pay on time, whether you pay by direct debit or not, what price plan you're on and how much you spend on it. Am all good there apart from the last one - apparently since the new system went in, no-one who's been on the lower price plan (perfect fit 50) for less than 18 months has ever gotten an upgrade. Seems ppl on that plan don't spend enough according to Vodafone...... Guy even asked his supervisor could they push the upgrade through anyway, but the new automated system doesn't even allow them to do that

So, given my current account, I won't be able to get a new phone for at least another 6 months. So, I'd need to set up a new account. Asked the guy would I be able to do that and transfer over my existing number to use that. Apparently I can't, the only way to do that wud be to move my existing number to pre-pay, set up a new account to get the new phone, and keep the old number as a backup. Now I know that last year when I got this phone, I got the number transferred from my old account to a new account, and then back again - but then again it was a company phone so the new account was a business account, so vodafone probably bed over backwards for those guys.

So, according to Vodafone, the easiest way for me to get a new phone and keep my existing number is to move to O2! You'd think that these days that any company would want to keep their existing customers if they possibly can, especially given that the turnover in accounts with mobile phone companies is quite high. Apparently Vodafone tho don't think my business is important enough to them to allow exceptions, despite the fact that they've been getting my business since I left college. Well, is off to ebay etc for me for my new phone so, and if I can't get a good price there, Vodafone will not only be losing the potential €120 from my upgrade, they may be losing a customer too!

Vodafone: "your call is important to us - but not your loyalty"

Well, as if I needed it, another indication that once you sign up for something with one of the big companies, they don't care about you any more. I decided I wanted a new phone for my birthday, so I picked one out (Samsung S8300, the new 2Tocco Ultra") and went into the vodafone shop. Phone is €429 SIM-free but only €129 on Perfect fit 50, which is the price plan I'm on. So, I go up to the counter, say "I want XYZ phone", dude asks me if I'm already a vodafone customer and I say yes. So far so good. Next thing tho, I get told "sorry, you're not eligible for an upgrade". I ask how much the phone wud be if I wanted to get it, and he said €429, or the full whack. The only way to get it at the discount price is apparently to get a new account with a new number.

So, despite the fact I've been with vodafone for about 10 years, pay my bills by direct debit so I never miss a payment, and have my existing phone a year already (literally, was apparently a year yesterday, dude in the shop said), I'm not enough of a "good customer" to warrant getting an upgrade. Come to think about it, in the last 10 years I think I've only been eligible for an upgrade 2, maybe 3 times - most of the times I get my phones myself. Apparently a "good customer" is one who spends lots of money with them, and I keep my bill pretty low by using the 300 free web texts a month that I'm entitled to as a customer, and make most of my phone calls from work.

If however I was someone who wasn't on vodafone and decided I wanted to drink the kool-aid and be enfolded in their warm embrace, I'd get the phone at the cheaper price. Then again, even if I was like that, I still couldn't get the phone I really wanted: vodafone ireland, in their infinite wisdom, seem to have decided that the Sony Ericsson C905, which every other network in Ireland have had out since before Xmas, is still too new to offer to the their customers. So, instead, they're still trying to plug as their #1 high-end phone the Blackberry Storm, which no-one who has a choice in the matter actually wants, and those who have to have it (i.e. office types) don't like. Unfortunately I'm not allowed to change network: both my parents and my g/f are on vodafone and have free calls & texts to me, which they wouldn't have if I switched to say O2. so, I'm stuck with vodafone.

So, what do I do, suck it down, and pay the full price? Yeah, right, screw that. Ebay is an option, but the last time I did that with my Sony Ericsson w800i, I had no end of trouble when the phone went tits-up and I had to get it repaired. I could cancel my account and sign up as one of the new customers that vodafone seem to favour over me. Problem with that is I'll prob lose the number I've been using these last 10 years, and I don't want to go having to let everyone in my phone book know and then memorize a new number just for vodafone's convenience. So, will try ringing the customer support line tmro and hopefully if I get someone who can actually speak english, I'll try to see if I can get the upgrade, or at least switch accounts and keep my existing number. I'm not doing it tho because I love vodafone and can't imagine life without them, but because I'm not being given any other choice.

Bali vs Work

I've been deliberately avoiding saying anything in my blog here so far about how things are going at work. This is because I didn't want my whole blog to turn into one big rant. Remember before I came over I had the opinion of the people I was working with here as barely competent muppets? Well, my opinion of them has plummeted in the last few weeks. The engineers seem competent enough most of the time when you can get them to actually do stuff, but to do that you need to wade through so many layers of management and process that I nearly need to bring a new can of air freshener with me each day. And when they do stuff, they do no more than the absolute minimum needed to fulfil what they have been told to do. Before I came over we were supposed to have a public network for our application to run on. We arrived and found we didn't have one. I finally got it working after much effort - on Monday this week, or 3 weeks after I should have had it. This involved me being their sysadmin and their network admin for a lot of it, just to get it done. To give an idea how well things went, I discovered last weds week that the network, contrary to what I'd been led to believe, wasn't even cabled in! I asked for this to be done as a matter of urgency on the weds, and it was finally done on the Tues after. I then discovered that the cable monkey who'd set up the wires had never plugged them in - and he'd cut them all to the same length, so two of them didn't even reach the machines at the bottom of the rack! I ended up spending a whole day in the server room, physically having to connect up the cables to the switches myself, and make sure the network was working properly (which it wasn't)! And this is just one example of the problems. The base team won't even have a build for me for a few weeks as they're still waiting for data, so I'm running a generic build not the custom one I should have!

As a result, on Monday I was in the wonderful situation of having until Friday to do what I should have had 4 weeks to do - get the software running and bedded down on the network. I managed to get a good bit of it done before I got the network, but you never really know how these things are going to perform until you start everything up and start running data through it. So, I'm under serious time pressure to get stuff done here, and that assumes nothing else is going to go wrong (not likely to happen). Once I get the basics up and running the tweaking can be done from home, but I need that up first!

Because of this, my holiday next week is looking less and less likely. I was supposed to have the whole week off, and I was heading to Singapore for 4 days and Bali for 4 before I pissed off home. Singapore has to happen, as I have to leave the country and re-enter again to extend my 30-day visa, but the chances of having the work done in time and heading off to Bali are receding by the minute. Guess who's not a happy bunny! I may, if nothing else blows up or refuses to work, get to Bali on Thurs evening and come back sat morning before I fly home on sun. Maybe.

About the only solace I can take from this is that after this particular job is done, every other implementation should seem like a piece of cake - and in future my ass is refusing to get on a plane unless we have all the networks, databases etc we need!

More Muppetology!

Here we go again. It seems nothing is destined to be easy with this trip of mine.

It seems now there's a bit of a glitch in my flights. I rang Amex (our "travel partners") on tues to book them, and they said they would get onto it. I hadn't heard anything by yesterday evening so I rang them up a few mins ago to find out what was happening. Apparently I'm on a wait list for a Lufthansa flight - but they never bothered telling me this til I chased up on them! So much for "your call is important to us"......

I've been looking at alternatives and it seems I can maybe get flights on friday instead, which would mean changing my going-away do to thurs night, maybe having to take a day's hols from work and ringing Thomas Cook to see can I get my money a day early. Is either that or flying Dublin->London->Kuala Lumpur->Jakarta. Great eh? Can see myself standing on the end of the runway in Dublin with me bags with a sign saying "Jakarta" trying to thumb a lift!

Indonesia - the project from heck

The guys in Indonesia and Australia are really, really pissing me off right about now. After the last few weeks of constant questions from them on how to set up the hardware we need, with us having to make decisions based on incomplete information, getting it wrong (strange that) and having to redo it, now it turns out that a lot of it was the project manager's fuck-up in our Australia office. I've been going on the assumption all along that the Indonesians have had our environment config document which tells them how to set stuff up and they just haven't read it, but last fri I finally asked the PM in Sydney "so what version of this doc did they get anyway?" and the reply was "what doc?" Gaaah!

Then again, the guys in Indonesia haven't exactly been showing encouraging signs of competency either. We got the VPN connection to the servers that they finally set up for us last week, only to find that we couldn't log in as they hadn't set up any users for us. I asked them to do it and the reply was "you never told us that you needed user accounts set up". This made me wish you could send a smack upside the head as an email attachment - despite this being listed in the other docs we sent them (the ones they definitely did get, I know 'cos I sent them myself), they didn't put two and two together and realise we wanted them to actually create them for us. So how exactly did they reckon we were going to install the software?

And now the project managers in Oz have shown us a blast of competence of truly dilbertian proportions. For the last 3 weeks we've been pushing them to try to give us dates on when we're going to Indonesia. Ages ago, we were told "July", then "April 28th". Then they went silent on us for a good while (well, except for screaming at us to get stuff fixed). This morning, they turned around and said "we want you there April 25th". Not only does this break the standard procedure of us getting a minimum of 4 weeks notice to go, it also just happens to mean that by the time we get over, development won't even be finished on their customizations so we won't even have anything to do! Then, we look at the project plan, and that is still talking about July, which was put by the wayside weeks if not months ago! The words "cluster-fuck", "headless chickens" and "piss-up in a brewery" come to mind.....