Indonesia - the project from heck

The guys in Indonesia and Australia are really, really pissing me off right about now. After the last few weeks of constant questions from them on how to set up the hardware we need, with us having to make decisions based on incomplete information, getting it wrong (strange that) and having to redo it, now it turns out that a lot of it was the project manager's fuck-up in our Australia office. I've been going on the assumption all along that the Indonesians have had our environment config document which tells them how to set stuff up and they just haven't read it, but last fri I finally asked the PM in Sydney "so what version of this doc did they get anyway?" and the reply was "what doc?" Gaaah!

Then again, the guys in Indonesia haven't exactly been showing encouraging signs of competency either. We got the VPN connection to the servers that they finally set up for us last week, only to find that we couldn't log in as they hadn't set up any users for us. I asked them to do it and the reply was "you never told us that you needed user accounts set up". This made me wish you could send a smack upside the head as an email attachment - despite this being listed in the other docs we sent them (the ones they definitely did get, I know 'cos I sent them myself), they didn't put two and two together and realise we wanted them to actually create them for us. So how exactly did they reckon we were going to install the software?

And now the project managers in Oz have shown us a blast of competence of truly dilbertian proportions. For the last 3 weeks we've been pushing them to try to give us dates on when we're going to Indonesia. Ages ago, we were told "July", then "April 28th". Then they went silent on us for a good while (well, except for screaming at us to get stuff fixed). This morning, they turned around and said "we want you there April 25th". Not only does this break the standard procedure of us getting a minimum of 4 weeks notice to go, it also just happens to mean that by the time we get over, development won't even be finished on their customizations so we won't even have anything to do! Then, we look at the project plan, and that is still talking about July, which was put by the wayside weeks if not months ago! The words "cluster-fuck", "headless chickens" and "piss-up in a brewery" come to mind.....